Business Name: Relief Appliances
Contact Information: reliefenterprises.in@gmail.com
Date: 14/05/2024
Introduction
Welcome to Relief Appliances. We specialize in providing high-quality home appliances like water heaters, gas geysers, and fans. Please read the following terms carefully to understand our policies regarding cancellations and refunds.
Refund Policy
Eligibility for a Refund: Refunds are available to customers under the following conditions:
- The product has not been shipped.
- A defect or error occurred in the product that prevents its proper use.
Refund Window: Refund requests must be submitted within 7 days of the purchase date.
Non-Refundable: Once the product is shipped and received in good condition, it is considered final and non-refundable unless it falls under the eligibility criteria mentioned above.
Cancellation Policy
No Cancellations Allowed: Once the product is shipped, it cannot be cancelled. We only consider cancellations if the product has not been dispatched or under the refund conditions stated above.
Procedure for Requesting a Refund
To request a refund, please follow these steps:
- Email us at reliefenterprises.in@gmail.com
- Provide your purchase details, including the date of purchase and the payment method used (Credit card, Debit card, UPI).
- Specify the reason for the refund request: “Product not shipped” or “Defective product.”
Refunds will be processed to the original payment method within a specified number of business days following verification of eligibility.
Contact Us
Should you have any questions or need further information regarding our cancellation and refund policy, please contact us at reliefenterprises.in@gmail.com. We are here to assist you with any concerns.